More complex tasks, i.e renovation and repair projects usually require a set of skilled Taskers. Duuabl Works is the collective name for our competent project managers who prepare the teams and projects for such cases. Find out more here.

Finding an additional job is often a time-consuming, not to mention a complicated process. This is where Duuabl can be of help, offering you the opportunity to be a true Tasker. With us you can put your best skills into practice, offer congenial and feasible services, or perhaps bring your business on board. Should you want to earn extra income, decide your own schedule, do varied work, and maybe even try your hand at entrepreneurship – Duuabl is a great sales channel. The application is paperless, accounting is done automatically in the system and each order is a valid contract between the Customer and the Tasker. You’ll receive weekly payouts for the tasks you’ve done, and as an active member of the community you’ll benefit from Duuabl’ loyalty program, the value of which only grows over time.

When looking for help, the Customer has two options: to post on Wall or order a Tasker. Posting on the Wall means the post is visible to all app users and Taskers can pick the task up themselves or message the Customer directly in the app’s built in Chat. Order a Tasker option provides a list of nearby suitable Taskers. Order can be placed from Tasker profile.

Prior to ordering, the Customer must add a valid payment card – without it no orders can be placed. 48 hours before the scheduled task beginning one hour’s fee is reserved from Customer’s account. Once the Task is done, the rest is charged. Should the task be cancelled by the Tasker, the reserved fee is returned to Customer.

Prior to creating an order in the Customer app, the Customer must add a valid payment card. 48h hours before the start of the Task, a reservation for an hour’s fee is made. Once the task is done the rest of the fee is settled from Customer’s account. Handies guarantees weekly payments to Taskers for tasks done. The payment will be transferred the following week.

The tasks can be performed both at an hourly rate and at a fixed price. When based on hourly rate, the timer must be triggered once the task has started and terminated once completed. When the parties have agreed upon a fixed price, the Tasker must trigger the start of the timer, insert the fixed price in the bottom field named “Fixed price”. This means the system does not consider the hourly rate, only fixed price (and any additional material cost that is inserted) is accounted for. Once the task is completed the timer must be terminated.

The hourly rate should include everything the Tasker has considered to be the cost of the work, except for the cost of materials. Cost of materials can be inserted separately into the Material Cost field before ending the task in the app. Note that the contents of the extra cost must be defined by the Tasker in the required field when ending the task. The Tasker must inform the Customer of any additional or material cost.

The Tasker app includes a clock (timer), which is visible only inside a confirmed order. The Tasker actuates the timer inside the order (‘Start the task’ button) once the work has begun and the Customer is aware. The timer is switched off (‘Task is finished’ button)  once the work is done. The application notifies both parties in both cases.

The need for additional materials or costs often arises prior to or during an ongoing task. Incurred additional costs can be added by the Tasker once the task is ongoing (within the order where timer is visible). Additional costs are included in the total cost. The Tasker can confirm and add an explanation for the cost after the task is done. All additional costs must be agreed upon between the parties.

All information, including the invoice, will be sent by the system to both parties instantly upon completion of the task via email.

Once the Customer confirms and the Tasker accepts a task (applies to all tasks), a valid contract is created between both parties. The contract can be read beforehand in the Terms and Conditions view.

Duuabl is a labor mediation platform, and the Taskers work for themselves.

Today, Duuabl does not offer any insurance for Taskers. However, we are working on an insurance plan for all Taskers.

The Taskers receive their earnings on the following weeks’ Friday. This means if the Tasker completes a task today, the payment will follow on Friday next week. The payments are done once a week for the previous week.

The amount of the licence fee to be paid is calculated from the grand total of the order as follows:

0-99,99 EUR – 15%
100-199,99 EUR – 10%
200-299,99 EUR – 5%
300 – … – EUR License Fee 2%

Value-added tax is added to the licence fee in compliance with respective legislation.

Example: If the remuneration was EUR 378, the calculation of the Duuabl license fee is as follows:

15% of the sum 99,99 = 14,9985
10% of the sum 99,99 = 9,9999
5% of the amount 99,99 = 4,9995 EUR
2% of the amount 78 = EUR 1,56

Total Duuabl license fee = 31,56 EUR, 20% VAT (6,31 EUR) is added, meaning a total of 37,87 EUR.

The Tasker/Provider receives 378-37,87 = 340,13 EUR as salary.

The profile should be followed up with a short self-description, so the Customers can distinguish the Tasker from other Taskers. The following should be answered: which services do you offer? What are your main skills and qualifications? What is your previous work experience (related to your field)? Why should the Customer order you? For example: “An electrician with a valid occupational qualification certificate (insert certificate number) with years of experience. My main task is to bring high-quality and pleasant service to my customers”.

Follow these tips to get more out of the app:

• Add your full name, so the Customer is aware of who you are
• Add a decent profile picture of yourself. Statistics show that Tasker with a poor or missing profile picture receive less orders.
• Keep yourself in ‘Open for orders’ mode.
• Follow up your profile with a short self-description, so the Customer can distinguish you from other Taskers.
• Share your activities with your friends and acquaintances in social media. This way they and their friends can order your services via the app – paperless and guaranteed earnings. More orders mean more revenue!
• Join our Facebook Community and discuss tricks and hacks with other Taskers.
• Keep an eye on our Wall, where new offers are frequently uploaded.

The app notifies the Tasker once they’ve received an order, and and email is also sent. Tasker must make sure to accept or decline as soon as possible – the aim is not to keep the Customer waiting.

The Tasker has 4 hours of priority right to confirm once the Customer has placed an order for them. Once the 4 hours have passed without given Tasker’s input, the order is forwarded to similar Taskers in the area and whoever is the fastest to confirm within 8 hours receives the order. Timeframe for accepting orders is in total 12 hours (4 + 8). In case the proposed dates do not fit Tasker’s schedule, they should suggest a suitable time or use the Chat function to agree upon a suitable time with the Customer – flexibility is the key.

Order time can be modified inside the order by pressing the ‘Choose your own Date and Time’ button. The Tasker will be able to add suitable times in the page that follows.

The tasker can cancel the order any time, but not after starting the task in the application. Note that cancellation done less than 24 hours prior to the scheduled time results in a fine of 25€ for the Tasker.

Each Tasker is responsible for paying their own taxes. Taskers who work as private persons must ensure that they declare their income with income tax return.

We always recommend accepting any order as soon as possible unless the Tasker does not have the required competencies to perform the task. In case of other issues (unsuitable timing, deficient task description, etc.), the details can be discussed with the Customer separately in Chat.

Tasker can link an existing company under one’s profile in the app. This can be done upon the initial registration or Under an already existing profile. In order to link a company, all relevant data (company name, reg. no, IBAN and VAT no if applicable) should be added under one’s profile. Should there be an anomaly with the provided data, our customer service will contact you.

When using an entrepreneur account, the person cannot be a VAT liable person or operate as a self-employed person (FIE) in the same or similar area of activity.

At the moment Duuabl is available only on mobile platforms.

Customer Support can be contacted at support@handies.com. Customer Service can also be reached via the application itself. For that go to Settings -> Help -> Contact Customer Support -> Chat with Liis, which opens the app’s Chat.