You generated the enquiry. Someone else gets the job.
Most tradespeople get more enquiries than they can handle at peak times. A customer calls. You’re fully booked. You say so. They hang up and call someone else.
That job — which you generated through your reputation, your Google listing, your referrals — disappears into a competitor’s schedule. There is no mechanism in the current system to capture any value from work you generate but cannot deliver.
The customer is left without a contractor. You get nothing. The peer who eventually does the job had no part in generating the enquiry.
Customer calls. You decline. They hang up and find someone else. The lead you earned goes to a competitor you’ve never met.
Tap refer. Full job context transfers. Customer is placed with a trusted peer. You earn a referral credit when the job completes.
Tap refer. Full job context transfers automatically.
When a job comes in that you can’t take — wrong trade, wrong timing, wrong location — you tap Refer to Network instead of declining the customer.
Duuabl matches the job to verified tradespeople in your area based on trade type, availability, and rating. You see the best matches. You select the peer you trust. The full job context transfers to them automatically.
The customer receives a notification explaining the referral and must consent before the transfer is finalised. When the referred tradesperson completes the job, you earn a referral credit.
- Matching by trade type, location, and peer rating — not random assignment
- You choose which peer receives the job — the platform suggests, you decide
- Customer consent required before transfer — relationship protected throughout
- Full job context transfers — photos, description, scope, customer notes
- Referral credit earned on job completion — applied to your Duuabl subscription
Bathroom reno · 3 weeks out · your schedule is full
M. Kallas · 4.9 · Etobicoke · available · plumber
The receiving tradesperson doesn’t start over.
When you refer a job, the peer who receives it gets everything you had. Every photo. Every note. The full job description. If a quote draft was started, they get the AI-structured scope as well.
They have everything they need to quote the job accurately from day one. No back-and-forth with the customer to re-establish context. No information lost in the handoff.
This is what makes the referral worth receiving. A warm lead with full context is more valuable than a cold enquiry with nothing attached.
- All photos and documents from the original enquiry
- Full job description and customer notes
- AI-structured scope if a quote draft was started
- Customer contact details — transferred with customer consent
- Job history visible to the receiving tradesperson from the moment of transfer
4 photos · bathroom, shutoff valve, existing tile
Customer notes + original enquiry text
Quote draft — 6 line items, ready to review
Transferred with customer consent
The tradesperson owns the customer. Not the platform.
Marketplaces own the customer relationship. They charge 15–25% per job and the tradesperson never builds a direct connection. The next time that customer needs work done, they go back to the marketplace — not back to you.
Duuabl’s referral network works in the opposite direction. The tradesperson who receives the referral can convert that customer to a direct relationship through the portal. The peer who referred earns a credit without losing a customer — because that customer was never going to book with them anyway.
Duuabl earns a small facilitation fee on completed referrals. The customer stays with the tradesperson. The platform does not insert itself between them on every future job.
- No percentage cut on every job — Duuabl earns a facilitation fee on the referral only
- Receiving tradesperson can build a direct customer relationship from day one
- Referring tradesperson earns a credit — not a commission that erodes margin
- Customer is never locked to the platform for future bookings
Marketplace take rates are indicative. Exact Duuabl facilitation fee visible in account settings at launch.
From inbound enquiry to referral credit in four steps.
Wrong trade, wrong timing, or wrong area. Instead of declining the customer, tap Refer to Network.
Duuabl surfaces verified tradespeople by trade, location, and rating. You select the peer you want to send the job to.
Photos, scope, notes, and customer contact move to the receiving tradesperson with customer consent. They start with everything.
When the referred job completes, your referral credit is applied to your account. Applied against your Duuabl subscription.
Everything the referral network includes.
Only tradespeople on Duuabl with completed job history are surfaced as referral matches. No unknown quantities.
Matches by trade type, service area, and availability. The right peer for the specific job — not a random list.
Rating based on completed referrals, acceptance rate, and job outcomes. Score improves as more jobs complete.
Photos, job description, AI scope, and customer notes move with the job. The receiving tradesperson starts with everything.
Customer is notified of the referral and must consent before the transfer completes. Relationship protected at every step.
Earned automatically when the referred job completes. Applied against your Duuabl subscription — no manual claiming.
The receiving tradesperson owns the customer going forward. Duuabl does not insert itself between them on future jobs.
Jobs matched to peers who actually serve the customer’s area. GTA and Vancouver neighbourhoods resolved accurately.
More peers means better matching. More completed referrals means more accurate quality scoring. The network improves as it grows.